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MacQueen service trucks for apparatus and environmental equipment mobile service capabilities

Apparatus Service

Fire Apparatus Service

MacQueen understands the urgency of getting your fire apparatus operational and back in service with the fastest turn-around possible. We are proud to offer expertise in service and repair as a factory-authorized warranty service center for every brand of fire apparatus we carry, including Pierce Manufacturing, Oshkosh Airport, Skeeter brush trucks, E.J. Metals fire rescue trucks, Frontline Communications command vehicles, BME Fire Trucks, and more. Furthermore, we service ALL makes and models, ensuring support for your full department, not just the products we sell. 

Emergency vehicle technicians recognized for service excellence while standing in front of Pierce fire apparatus inside a service facility.

MacQueen Service Capabilities

We’re committed to being by your side throughout the life of your apparatus, which is why we offer a full service and parts department to keep you up and running when it matters most. We are proud to provide mobile service in Illinois, Indiana, Minnesota, Missouri, Nebraska, North Dakota, and South Dakota. Here are just some of our extensive fire apparatus service capabilities:

Parts Support

When you need a part for your fire truck, MacQueen is ready to help. We offer parts support, including mobile service units, prompt parts customer service, and dedicated service technicians. Learn more about our parts support now.

Maintenance Programs

At MacQueen, we take service to the next level with complete maintenance support. This includes equipment inspections and factory-recommended preventative maintenance plans. We tailor maintenance plans according to the manufacturer’s recommendations to help reduce downtime and extend the life of your apparatus and equipment.

Factory-Trained & Master Technicians

Our factory-trained and master technicians can support all of your fire truck and emergency equipment service needs. We take pride in our technicians becoming Pierce Master Technicians. The Pierce Master Technician Program is an elite certification given by Pierce that ensures our technicians understand the technical aspects of each custom apparatus and are capable of performing maintenance and repairs with expertise.

Factory-trained master technician recognized for advanced Pierce fire apparatus service and maintenance expertise.

Find Your Sales Rep and Service Center

If you’re interested in learning more about MacQueen products or services, take a moment to ‘Find a Sales Rep and Service Center’ near you. We’ll pair you with your local support team and get you started on the path to learning more about how MacQueen can help you meet your equipment, parts and service needs.

Service and Specialities

Fire apparatus undergoing preventative maintenance to improve reliability, safety, and operational readiness.

Preventive Maintenance & Annual Service

MacQueen Emergency Group provides preventative maintenance plans and annual service for all makes and models, including:

  • Fluids
  • Chassis and drivetrain
  • Suspension maintenance and inspection
  • Annual pump testing
  • Mobile pump testing
  • Aerial ladder service, inspection, and repairs
Ambulance remount service extending vehicle life by installing an existing patient module on a new chassis.

Ambulance Remount

Ambulance remount services are available for most makes and models. From simple body swaps to complete refurbishment, our team is happy to help you to find a custom option that works within your budget.

  • 60-90 Day completion guaranteed after receipt of the chassis
  • Loaner ambulance available at no additional cost
  • Remount on all chassis types – with some chassis in stock!
Emergency vehicle undergoing accident repair to restore structural integrity, safety systems, and operational readiness.

Accident Repair

After an accident, MacQueen Emergency is there to restore your fire apparatus to its original quality standards as quickly as possible to get it back into service. Types of collision repair we offer include:

  • Bodywork
  • Repainting
  • Complete fabrication
  • Graphic application
  • Steel, aluminum, and stainless welding
Emergency vehicle undergoing refurbishment and remount services to extend service life while retaining the existing vehicle body.

Refurbishing and Remounting

If you’re looking to refurbish elements of your fire apparatus, MacQueen can help. We are proud to offer refurbishment and remounting services for all makes and models.

  • An old body on a new chassis
  • Refurbishing an existing unit
Advanced diagnostic testing performed on an emergency vehicle using electronic service and troubleshooting equipment.

Advance Diagnosis

For all makes and models, MacQueen offers advance diagnosis to support repair and maintenance services, including:

  • Electrical diagnosis
  • Engine and transmission diagnosis software
  • Program updates
  • Foam system diagnosis
  • Pump and plumbing diagnosis
  • A/C diagnosis and repair
Emergency vehicle undergoing upfitting and equipment upgrades to support changing operational requirements.

Uplifting and Upgrading

If you are looking to uplift or upgrade your fire apparatus or emergency equipment, MacQueen offers expertise for all makes and models. Our services include:

  • Pump upgrades
  • Generator installation and upgrades
  • Complete fabrication
  • Total customization

The MacQueen Way

When you choose to work with MacQueen, you’re not just buying a piece of equipment, you are buying into the MacQueen Way—full-service, total customer ownership for the lifetime of your equipment.

Your equipment will last a long time, and we look forward to being with you every step of the way. Questions? We can help. Troubleshooting? That’s our specialty. Lean on our team when your team needs a hand.

Product Training Specialists

Every piece of equipment comes standard with product training from the true experts in the industry, covering proper operation, safety, and maintenance.

Parts Support

We aren’t big on making promises, but when it comes to parts support, we promise to be there when you need us. We have several locations in the Midwest that carry the parts you need for your equipment. If you need on-site parts support, just contact us.

Service Support

Service support is our number one priority. Our service centers feature factory-trained technicians, detailed maintenance plans, and fast turnaround times. From the moment of purchase until the very last run, our team is available with service support.

We Provide Service for the Following Manufacturers

PierceLogo_Tag_Black
Oshkosh-Airport-Produts
skeeter-brush-trucks
ej-metals-logo
BME-logo-badge-512px
frontline-communications-logo

Request Service

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Sales Rep and Service Locator

If you’re interested in learning more about MacQueen products or services, take a moment to find a Sales Rep and Service Center near you. We’ll pair you with your local support team and get you started on the path to learning more about how MacQueen can help you meet your equipment, parts and service needs.